Omen Command Center & Omen Reactor

[Marcel91]

Lately after automatic upgrade of Omen Command Center I'm not able to change the majority of the settings for Omen Reactor mouse such as lighting, DPI, lift-off distance, polling rate etc. Has anyone experienced this problem or does anyone have solution for this. I tried reinstalling the Omen Command Center, but it didn't help.

[Echo_Lake · Accepted solution]

@Marcel91
Thank you for posting on the HP Support Community.

Don't worry, I'm here to help. 

Let's try these steps:

1) In the search box, type and open "Uninstall a Program". 
2) Look for OMEN Command Center. 
3) Right-click to uninstall. 
4) Restart the computer. 
5) Install the OMEN Command Center from this link.

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

[Marcel91]

Thank you for your answer!

I also found this solution somewhere else and it works.

Another solution that works is updating BIOS to the version F.09 and even the newest version of Omen Command Center works without issues now.

I still appreciate how HP is willing to help the customers even out of warranty, not even mentioning how good was my warranty service for the laptop. I definitely don't regret my choice of Omen.

[Echo_Lake]

@Marcel91

Thank you for posting back. 

Glad to hear that the issue is resolved. If you need any help, feel free to reach out to us.

Have a great day!