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Omen Control - SynCom.Dll was not found

HP Recommended
OMEN by HP Laptop 15-dc1xxx
Microsoft Windows 10 (64-bit)



I've just installed Omen control and when i'm trying to open the program, i'm receiving the following error:

"The code execution cannot proceed because syncom.dll was not found. Reinstalling the program may fix this problem"


I've tried to reinstall the program, but the issue persist.

Reading on some forums, a solution was to reinstall Synaptics touchpad, as the file syncom is from that program, but the error still persist.


Maybe the version of Omen Control that i've downloaded is not up to date?


Please advise.


Thank you.


HP Support Agent
HP Support Agent
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HP Recommended



Welcome to the HP Support Community!


I reviewed your post and I understand that you are facing issues with the Omen command center


Don’t worry, I assure you I will try my best to get this sorted.


I recommend you uninstall the Omen command center and then download and install it from the below link and check if it helps.


Let me know how it goes and you have a great day!


If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!



I am an HP Employee

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