Omen Gaming Hub - Unable to Install SKD Package

[D444rr]

Hello, i'm using the laptop HP Pavilion Gaming Laptop 15-ec1000sl.

I've been trying for the past week or so to access some important features of HP Omen Gaming Hub from my laptop, by installing the Omen Hub SKD Package in the Utility-Tools of the model (https://support.hp.com/it-it/drivers/hp-pavilion-gaming-15-ec1000-laptop-pc-series/32612064).

Everytime i time to install it, after the reboot i am getting nothing of the features that should be there.

Also, when the laptop restarts, after about 1 minute of uptime, a window opens from AMD Ryzen Master SKD with a list of commands, where i can only click 'OK'.

Thanks

[VikramTheGreat]

Hi @D444rr,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

It sounds like you're having trouble getting the HP Omen Gaming Hub SDK to work properly on your HP Pavilion Gaming Laptop 15-ec1000sl. The AMD Ryzen Master SDK message at startup might be related to an installation issue.
 

Step 1: Ensure Your System is Up to Date

1. Update Windows

• Go to Settings > Windows Update > Check for Updates and install any pending updates.
• Visit the HP support page and download:
  • The latest BIOS update
  • Chipset drivers
  • Graphics drivers (AMD/NVIDIA)
  • HP Omen Gaming Hub SDK Package
     

Step 2: Perform a Clean Reinstallation of HP Omen Gaming Hub SDK

1. Uninstall Any Existing SDK Installations

• Open Control Panel > Programs & Features
• Look for HP Omen Gaming Hub SDK and AMD Ryzen Master SDK
• Uninstall both and restart your PC
• Download the HP Omen Gaming Hub from the Microsoft Store
• Install the SDK Package from the HP Support Page

 Restart Your Laptop and Check If It Works
 

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, as it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

VikramTheGreat

HP Support

[D444rr]

Hello, thank you very much for you reply to help me.

I tried doing all the steps that you told me, but unfortunately i am still getting the same message on the restart.

Initially, i as well figured out that AMD Ryzen Master SDK could not be installed for a problem in Microsoft Visual  C++ Redistributable 2015-2022 (x64). So i tried also Deleting from Control Panel the Microsoft Visual  C++ Redistributable 2015-2022 (x64) , restarting the system, and then running "C:\SWSetup\SP153972\AMD\AMD RyzenMaster SDK_2.13.1.3123.exe" managed to make the AMD Ryzen Master SDK be installed.

Still, whenever i run the HP Omen Gaming Hub SDK package installation file (sp153972.exe), i get the same message window after rebooting.

Here is the translated image of the message i get from my language to english:

[VikramTheGreat]

Hi @D444rr,

Welcome to the HP support community.
 

Please help us with your HP unit serial number or the product number in a private message for further assistance.
 

Here is the link to find the product Serial number: - Click here

To access your private messages, simply click the private message icon on the upper right corner of your HP Support Community profile, next to your profile and send a private message to me with the serial number because we value your privacy.

VikramTheGreat

HP Support