• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎08-30-2021 06:43 PM

HP Recommended

Today, my OMEN Gaming Hub stopped launching properly. It either gets stuck on the loading screen forever, or it crashes while loading and gives the error titled "OmenCommandCenterBackground.exe - Application Error" which states "The exception unknown software exception (0xe434352) occurred in the application at location 0x00007FFFA81B4ED9.". I tried reinstalling and updating all drivers, uninstalling and reinstalling the Gaming Hub, rebooting my computer several times, and disabling quick start/fast boot. It's still doing the exact same thing.

 

This means I can't change my fan speeds, and it isn't automatically increasing to meet the heat demands when I play games, so my laptop overheats. 

Category:
4 people had the same question
3 REPLIES 3

‎08-30-2021 10:11 PM

HP Recommended

@RoseaMarie 

 

Please use Windows Store to upgrade to newer versison.

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




Was this reply helpful? Yes No

‎08-31-2021 08:37 AM

HP Recommended

I've already tried uninstalling it and reinstalling it through the windows store several times but it still doesn't work.

Was this reply helpful? Yes No

‎09-02-2021 12:28 AM - last edited on ‎09-02-2021 12:09 PM by Retired

HP Recommended

Hi,

 

You could go to link and download “OMENLogCollector.exe”: [content removed]

Then, execute it, it will generate 2 log files. Send both files to [content removed]

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.