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RoseaMarie
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Message 1 of 4
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Omen Gaming Hub is stuck loading forever, or crashes (unable to change fan speeds)

HP Recommended

Today, my OMEN Gaming Hub stopped launching properly. It either gets stuck on the loading screen forever, or it crashes while loading and gives the error titled "OmenCommandCenterBackground.exe - Application Error" which states "The exception unknown software exception (0xe434352) occurred in the application at location 0x00007FFFA81B4ED9.". I tried reinstalling and updating all drivers, uninstalling and reinstalling the Gaming Hub, rebooting my computer several times, and disabling quick start/fast boot. It's still doing the exact same thing.

 

This means I can't change my fan speeds, and it isn't automatically increasing to meet the heat demands when I play games, so my laptop overheats. 

3 REPLIES 3
banhien
Level 20
Level 20
100,103 39,143 13,002 27,325
Message 2 of 4
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HP Recommended

@RoseaMarie 

 

Please use Windows Store to upgrade to newer versison.

 

Regards.

BH
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RoseaMarie
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Message 3 of 4
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I've already tried uninstalling it and reinstalling it through the windows store several times but it still doesn't work.

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SYLee1071
Level 4
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Message 4 of 4
Flag Post
HP Recommended

Hi,

 

You could go to link and download “OMENLogCollector.exe”: [content removed]

Then, execute it, it will generate 2 log files. Send both files to [content removed]

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