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XXLeopard
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Solved!

Omen command center is not working ( after opening it says that it is not supported in my region)

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OMEN by HP Laptop 15-dh0xxx, 8FG12EA#ABZ
Microsoft Windows 10 (64-bit)

I think that in the microsoft store, the OMEN command center app needs to be repaired and updated. I have seen many negative reviews there, all of them describing the same problem as I have. Please repair it as soon as possible.

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Jay_G24
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I’d recommend you contact HP Phone Support in your region for further assistance.

 

Follow the instructions below to reach them:

 

1) Click on this link - https://support.hp.com/us-en/contact-hp

2) Select your product type below.

3) Enter the serial of your device. 

4) Select the country from the drop-down. 

5) Select the chat or get phone number options based on your preferences. 

6)Fill the web-form and proceed further.

 

If you are having trouble navigating through the above options, it's most likely because the device is out of warranty. If yes? please send me a private message with the region you are contacting us from. Check next to your profile name, you should see a little blue envelope, please click on it.  

 

Have a great day! 

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Jay_G24
HP Support Agent
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Hi @XXLeopard,

 

I'd like to help!

 

Try the below suggestions-

 

Please uninstall the HP Omen Command Center, restart the Notebook, and download the Omen Command Center from Windows Store

 

Click this Link: https://www.microsoft.com/en-us/p/omen-command-center/9nqdw009t0t5 for download

 

You can refer to this link: https://support.microsoft.com/en-in/help/4028054/windows-10-repair-or-remove-programs for help with the uninstallation

 

Updating OMEN Command Center from the Windows Store -

 

1) Click the Windows Store icon in the system tray.
2) Search for OMEN Command Center.
3) Click Update.
4) Wait while the program downloads and installs.
5) Click Play.

 

Also, try updating the computer -

 

Windows Updates troubleshooter -

 

Click on this link to run the Windows Updates troubleshooter.

 

Windows Updates - 

 

1) In the search box, type and open Windows Updates. 
2) Check for updates. 
3) If the updates are available, click on install and restart the computer. 

 

 Also, try and install HP Support Assistant Updates -

 

1) In the search box, type and open HP Support Assistant.

2) Check for updates.

3) If the updates are available, click on install and restart the computer.

 

Also, try updating the BIOS. Refer to this document for steps - HP Consumer Notebook PCs - Updating the BIOS (Basic Input Output System)

 

Hope this helps! Keep me posted. 

 

And, Welcome to the HP Support Community. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping

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XXLeopard
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Hello, thanks for your reply. I´ve tried everything you advised me, but still no change. I am from Czech republic and many people there have the same problem, saying that it stopped working on 21.10.2020. I am not an complete amateur, so I think that I have done everything correctly, but I still can´t get it running. 

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Jay_G24
HP Support Agent
HP Support Agent
14,323 14,289 1,174 1,295
Message 4 of 4
Flag Post
HP Recommended

I’d recommend you contact HP Phone Support in your region for further assistance.

 

Follow the instructions below to reach them:

 

1) Click on this link - https://support.hp.com/us-en/contact-hp

2) Select your product type below.

3) Enter the serial of your device. 

4) Select the country from the drop-down. 

5) Select the chat or get phone number options based on your preferences. 

6)Fill the web-form and proceed further.

 

If you are having trouble navigating through the above options, it's most likely because the device is out of warranty. If yes? please send me a private message with the region you are contacting us from. Check next to your profile name, you should see a little blue envelope, please click on it.  

 

Have a great day! 

View solution in original post

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