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HP Recommended
OMEN by HP 17-cb0009nw
Microsoft Windows 11

every time I start the hp gaming hub, it logs me out and I have to make some settings over again

1 REPLY 1
HP Recommended

Hi @Kraza1,

 

Welcome to HP Support Community.  


Thank you for posting your query, I will be glad to help you.

 

If you're experiencing issues with the HP Gaming Hub logging you out and resetting your settings every time you start it, you can try the following troubleshooting steps.

 

  • Update the HP Gaming Hub: Ensure that you are using the latest version of the HP Gaming Hub. HP often release updates to fix bugs and improve stability.
  • Check for Windows Updates: Make sure your operating system is up-to-date with the latest Windows updates. Sometimes compatibility issues can be resolved with the latest updates.
  • Run as Administrator: Right-click on the HP Gaming Hub icon and select "Run as Administrator." This can help ensure that the application has the necessary permissions to save your settings.
  • Reinstall HP Gaming Hub: Uninstall the HP Gaming Hub and then reinstall it. This can help resolve any corrupted installation files that might be causing the issue.
  • Antivirus and Firewall Settings: Your antivirus or firewall settings might be interfering with the HP Gaming Hub. Temporarily disable them to see if it makes a difference. If it does, you may need to add exceptions for the Gaming Hub in your security software settings.
  • Check for Background Processes: Ensure that there are no conflicting background processes running that might interfere with the HP Gaming Hub. Close unnecessary applications before launching the Gaming Hub.
  • Check User Account Control (UAC) Settings: User Account Control can sometimes cause issues with applications. Adjust the UAC settings to see if it makes a difference. You can find UAC settings in the Control Panel.

 

Remember to back up your settings or take note of them before reinstalling the HP Gaming Hub, as this process may reset your configurations.

 

I hope this helps. 
 

Take care and have a good day.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Alden4
HP Support 

I am an HP Employee.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.