Omnibook 14 HID touchscreen missing

[NamaeKai]

I've been using my Omnibook 14 for roughly 3 weeks by now and suddenly, the touchscreen stopped working.

Before going to bed, my touch screen was working fine, and by time I woke up, it wasn't working. And now, my problem has escalated to HID-compatible touchscreen is now missing from my drivers and a Windows restart won't install it. Before I uninstalled it, I tried to enable it, I checked its properties, I did multiple restarts. No matter what I did, the driver was grayed out, so I decided to uninstall it and restart Windows. Except restarting Windows did nothing. I even did a factory reset and the driver is still gone. It didn't work in BIOS, the hardware diagnostics doesn't show anything for touchscreen.

I've tried to download the driver from the HP website, but I never got the driver I needed. Several hours of my life was dedicated to researching all the ways I could get this driver back. Nothing recommended is helping, and I don't have the option to visit a store in person, there isn't one located in my city.

[VikramTheGreat · Accepted solution]

Hi @NamaeKai,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

Thanks for your patience. Here’s a comprehensive guide to help you resolve the missing touchscreen driver issue on your HP OmniBook Ultra Flip 14.

Recommended Steps

1. Perform a Power Drain

These resets embedded controller logic.

Steps:

1. Shut down the laptop.
2. Unplug the charger.
3. Press and hold the power button for 30 seconds.
4. Plug the charger back in and power on.

This has helped other Omni Book users with similar issues

2. Update BIOS and Firmware

HP has released BIOS updates that fix touchscreen detection issues.

👉 Official HP® Support

• Download the latest BIOS update and firmware utilities.
• Run the BIOS update with only the charger connected.
• Restart and check Device Manager again.

3. Use HP PC Hardware Diagnostics (Offline)

Sometimes the online diagnostics miss hardware components.

👉 HP PC Hardware Diagnostics | HP® Support 

• Download the tool to a USB stick.
• Boot into diagnostics from USB.
• Run Component Tests > Touchscreen (if available).

4. Check for Hidden Devices

Sometimes Windows hides malfunctioning devices.

Steps:

1. Open Device Manager.
2. Click View > Show hidden devices.
3. Expand Human Interface Devices.
4. Look for an HID-compliant touchscreen.
   • If found, right-click > Uninstall, then restart.

I hope this helps.

Take care and have an amazing day!
 

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Regards,

VikramTheGreat