On an Hp Envy, when pressing fn + esc it does not show me serial number and I need it to register my

[Gloriak2]

I own an HP Envy 17 laptop and I cannot find the serial number… I already tried fn + Esc to no avail…anyone?

[A_Gayathri]

Hi @Gloriak2,

Welcome to the HP Support Community

I understand the Fn + Esc key combination on your HP Envy 17 laptop isn't displaying the serial number, here are a few alternative ways you can find it:
 

Look on the bottom of the laptop: There is often a sticker with the serial number, product number, and model number located on the underside of the laptop. Look for a barcode sticker with these details.
 

Use HP Support Assistant:

• Open the HP Support Assistant app on your laptop.
• If you don't have it installed, you can download it from the HP Support website.
• Launch the app, and it should show the serial number on the main screen under My Devices or System Information.

Access via BIOS:

• Restart your laptop and press the F10 key repeatedly as it powers on to enter the BIOS.
• In the BIOS screen, look for a section like System Information. Your serial number should be listed there.

Use Windows Command Prompt:

• Open the Command Prompt (you can search for it by typing "cmd" in the Start menu).
• Type the following command wmic bios get serialnumber and press Enter
• This should display the serial number.

Check the original packaging: If you still have the original box or packaging, the serial number is often printed on the label.

• Refer to this document for steps to find the product details. 

I hope this helps! Keep me posted. 

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