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Locked

‎02-07-2012 05:24 PM

HP Recommended

new hp pavillion g7-1310us. cannot get the top open.  two silver clasps are holding it firmly

7 people had the same question
13 REPLIES 13

‎02-08-2012 03:44 PM

HP Recommended

I don't see any kind of latching device on that model. Could you perhaps be trying to open it from the wrong side, and the two silver clasps are the hinges? If you look down at the top of your closed laptop with the front end facing you, the "HP" logo should be upside down. I hope that helps.

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1 person found this reply helpful
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‎09-04-2014 11:50 AM

HP Recommended

Many, many thanks for the answer.  I had no idea that HP would have their logo upside down.  The directions on the new laptop I just received from fed ex did not show that it was necessary to turn the laptop around after installing the battery. I thought it was some kind of new lock on the lid required to open it since I purchased my last laptop in 2009, and new ways of doing things are always being added.  Thanks to the answer, this older senior will get her laptop up and running today!

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‎09-04-2014 11:59 AM

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Raisin25, I'm so glad it was helpful! Thank you for sharing your feedback. I hope you enjoy your new computer!! 🙂

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‎01-13-2015 03:23 PM

HP Recommended

Thanks...I just received my notebook as a Christmas gift.  My desk top Dell is an antique, so I am taking baby steps, and opening the darn thing was hard. Got it open now, phew!

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‎01-13-2015 04:40 PM

HP Recommended

@lgfishqueen Awesome, congrats on the new computer!! If you need any help figuring things out, this forum is a fantastic resource. 🙂

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‎03-20-2015 03:57 PM

HP Recommended

Thank you!  Thank you! Thank you!  I just got the laptop yesterday and was exasperated.  I thought I'd broken it. 

Now, I am relieved, but more than a little embarrassed.

 

Deborah

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‎03-20-2015 04:12 PM

HP Recommended

@DeborahALane  You're welcome! I'm so glad you found the answer you needed. Have fun with your new laptop!! 🙂

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‎06-19-2015 12:37 PM

HP Recommended

I am so thankful that I'm not the only one who couldn't get my brand new laptop open! Thanks so much for the solution! I think the problem is that on the other laptop I used, (Dell) you had to slide the silver things to open the lid.

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‎06-19-2015 01:28 PM

HP Recommended

You're so welcome @flipr88 ! Thanks for the feedback. Enjoy your new laptop!

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