01-09-2019 07:58 PM
When I am using my computer and it is running on battery it periodically pauses. What I mean is that all program operations stop and become unresponsive for about 15 seconds. Durring this time I can still move my mouse cursor, but I cannot open the Windows start button or switch to another program. After the 15 seconds it just picks up where it left off. This seems semi random, but the general frequency is once every 10 minutes. This never happens when the laptop is running on normal power. My best guess is hard drive drop protection is kicking in. I have a 128G SSD and a 1TB spinny drive. However, this problem happens even when the laptop is sitting on a table top. Also, I would think it would be easy to reproduce if that were the cause. Any thoughts would be appreciated.
01-10-2019 03:12 PM
Welcome to HP Support Forums. A really great platform for posting all your questions and finding solutions.
I have gone through your Post and I understand your concerns
I suggest you download and run the HP Support Assistant from this Link: https://www8.hp.com/us/en/campaigns/hpsupportassistant/hpsupport.html?jumpid=va_r602_us/en/any/psg/p...
HPSA will automatically search for all the latest drivers for your Notebook
Click My devices in the top menu, and then click Updates in the My PC or My notebook pane.
Click Check for updates and messages to scan for new updates.
Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.
Click the update name for a description, version number, and file size.
Select the box next to any updates you want to install, and then click Download and install.
Also ensure Windows is up to date.
Select the Start button, and then go to Settings > Update & security > Windows Update , and select Check for updates. If Windows Update says your device is up to date, you have all the updates that are currently available
Thank you and have a wonderful day 😊
If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
I Am An HP Employee
01-10-2019 06:20 PM
May I know since when are you facing this issue?
Please run a System Test and during the Test unplug the Ac Adapter and let me know if it freezes
- Shut down the Notebook completely
- Turn it back on, then tap the Esc key repeatedly until the Startup menu screen is displayed.
- Press F2 to select System Diagnostics.
- Click System Tests
I Am An HP Employee