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HP Recommended

Optane program installed, but no Optane Device

‎04-09-2020 05:54 AM

Product: Envy X360
Operating System: Microsoft Windows 10 (64-bit)

My new Envy X360 came with Intel Optane software, but no Optane device is detected ( also not seen in Device Manager )... is there any reason to keep the software program on the laptop?

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HP Recommended

Optane program installed, but no Optane Device

‎04-13-2020 08:25 AM

@TheMark38,

 

Welcome to the HP Support Community!

 

I assure you I will try my best to get this sorted.

 

In order that I may provide you with an accurate solution, I will need the exact model and the product number for your computer.

 

Follow the steps in the below article to find the product details.

 

https://support.hp.com/us-en/document/c00033108

 

Look forward to hearing from you and you have a great day!

 

Take care.

 

Cheers!

The_Fossette
I am an HP Employee

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