Optimized DST Test failed

[jmarquesk]

I am not 100% sure about the operating sustem.

Th pc doesn't start. I did the memory test - result 100% ok; I did the hard disk test - result 100% ok; I did the Run-In test - result 84% (passed the memory test, the SMART check, the short DST but failed the optimized DST); I did the stat-up test and I got the exact same results as for the run-in test 

[KNRK]

Whenever the Hard Disk Short DST test fails that indicates that the Hard Disk Drive has failed and that requires a replacement to resolve the issue

This issue could be due to Application or driver conflicts, virus issues, file corruptions due to incompatible applications, improper shutdowns, update failures due to conflicts, sudden power surges, if notebook is dropped etc..

HP will provide a replacement Hard Disk Drive if the Notebook warranty is Active, If not you need buy a SATA Hard Disk Drive from a retail shop nearby

Please make sure you are getting at least equal capacity as the original one in order to use Recovery Disks. If you need you can buy a larger, but not smaller capacity Hard Disk Drive. For example if you have a 500GB Hard Disk Drive you can upgrade it to 750GB Hard Disk Drive but not 320GB Hard Disk Drive

Please try the below shown troubleshooting steps once:

Step 01. Remove the battery and unplug the AC/Power Adapter

Step 02. Press and hold the Power button for more than 30 Seconds

Step 03. Plug in the AC/Power Adapter (leave the Battery out for now)

Step 04. Press the Power button and check if the Unit works normal

If the above mentioned steps does not help, then you can try reseating the Hard Drive on your Notebook

If the issue persists again please Contact HP if your HP Notebook is under warranty, HP would replace the Hard Disk Drive and provide you a Recovery media to restore factory operating system after replacement (if you've not yet created Recovery Discs/USB Media)

Note: Back up all the personal data to an external drive if it's possible. Otherwise you could connect the failed HDD via SATA to USB adapter with another PC or same PC after replacement of HDD & re-installation of OS and try copying /recovering the files. You can also refer to the below shown link for further support

http://www.wikihow.com/Recover-Data-from-the-Hard-Drive-of-a-Dead-Laptop

Please click on the link In order to Identify, Prevent, Diagnose & Recover from Drive Failures on HP Notebook Hard Drives & Solid State Drives :

http://h10032.www1.hp.com/ctg/Manual/c02876562.pdf

You can Check your warranty Here to verify the status

Hope this helps, for any further queries reply to the post and feel free to join us again

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Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.

Thank You,

K N R K

Although I am an HP employee, I am speaking for myself and not for HP

[jmarquesk]

You say that whenever the short DST test fails the hard disk needs to be replaced. But it passed this test, the test that it failed was the optimized DST. Does this also mean that it needs a hard disk replacement or could it be an operating system problem?

[KNRK]

Your Hard Disk is in working condition & it has bad sectors 

I am sure the Hard Disk might fail very soon

Please take backup of your personal files, folders and softwares

You never know whent it might stop working completely

Hope this helps, for any further queries reply to the post and feel free to join us again

 **Click the White Thumbs Up Button on the right to say Thanks**

Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.

Thank You,

KNRK

Although I am an HP employee, I am speaking for myself and not for HP

[jmarquesk]

Thanks for your help. I've backed up all the files bur what do I suggest doing next? It askes for the Operating System disk, should I try to use it? The fact is that I am not able to open windows as it is nor am I able to reach the dos console therefore I can't give any commands to the machine. I feel, as we say in Portuguese, with both may hands and my feet tied. What can I do by myself, since I am currently living far from any compute repair shop and I have some computer knowledge?

[gtmasand]

I have same. Optimized dst check fail