Order Declined

[Lasha1]

Hello,

I have ordered HP Pavilion Laptop, my order was declined, and the status is pending, however, I still have a charge on my bank account that is yet to be refunded.

My bank told me that the company should provide me with a cancelation order or it should be canceled on their side for me to get a refund.

How do I proceed?

thank you.

[Dragon-Fur]

@Lasha1 

Welcome to the HP User Community.

I am sorry the order is tangled.

Sure, your bank could be right.

HP could be right.

You'll need to hash this out with the HP Store Customer Service.

We cannot intervene - our Community is not associated with the Store or Sales in any way.

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