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‎10-27-2021 09:56 AM

HP Recommended
Product: HP Pavilion Power - 15-cb050od
Operating System: Microsoft Windows 10 (64-bit)

Hi Community I had to format my HP notebook and re install programs,

 

I used intel driver tool and installed all but I'm getting below as unknown devices

 

Peter_VE_0-1635350000863.png

Can you please advise?

 

Regards,

Category:
1 ACCEPTED SOLUTION

Accepted Solutions

‎10-27-2021 10:20 AM

HP Recommended

Hi:

 

You need these drivers...

 

This package contains the Intel Chipset Installation Utility. This utility enables the operating system to show the correct name for the installed Intel hardware in the Microsoft Windows Device Manager.

 

https://ftp.hp.com/pub/softpaq/sp101001-101500/sp101171.exe

 

This package contains the driver that enables the Realtek Card Reader in supported notebook models that are running a supported operating system. The card reader enables users to read from or write to supported removable storage cards, which are typically used in digital cameras, digital music players, and cellular phones.

 

https://ftp.hp.com/pub/softpaq/sp82501-83000/sp82572.exe

View solution in original post

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3 REPLIES 3

‎10-27-2021 10:20 AM

HP Recommended

Hi:

 

You need these drivers...

 

This package contains the Intel Chipset Installation Utility. This utility enables the operating system to show the correct name for the installed Intel hardware in the Microsoft Windows Device Manager.

 

https://ftp.hp.com/pub/softpaq/sp101001-101500/sp101171.exe

 

This package contains the driver that enables the Realtek Card Reader in supported notebook models that are running a supported operating system. The card reader enables users to read from or write to supported removable storage cards, which are typically used in digital cameras, digital music players, and cellular phones.

 

https://ftp.hp.com/pub/softpaq/sp82501-83000/sp82572.exe

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‎10-27-2021 10:30 AM

HP Recommended

Thank you Paul!

 

Second link is not working, do you have another one?

Regards,

Was this reply helpful? Yes No

‎10-27-2021 10:32 AM

HP Recommended

You're very welcome.

 

Try the W10 card reader driver directly from Realtek.

 

Download, unzip and run the setup application from the 1st driver at the link below.

 

Card Reader Solutions > Card Reader Controllers Software - REALTEK

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