Overheating

[Drew211]

I just bought this laptop and it was sitting on my desk on. The screen turned off, and it was very hot to the touch. I placed the order for it on April 25th 2020, it was delivered on May 7th 2020, and I experienced the overheating issue on May 11th 2020.

[Riddle_Decipher]

@Drew211 Click here for steps to resolve overheating issues, you could try reducing the visual effects to make a minor change, also, ensure you are using a cooling pad as well, to be on a safer side.

Here's how you change windows settings to reduce visual effects:

• Go to Start Menu > click on Settings.
• Type performance > choose to Adjust the appearance and performance of Windows.
• In the new window, go to the Visual Effects and select Adjust for best performance.
• click Apply and Ok...this should do the trick.

If the issue persists, I could give you a few more tips to resolve the issue based on the product you have and I'll need you to help me with the below information:

Note: Please ensure the complete product name/number for a quicker response from the community, as we need to know what we are dealing with to provide an accurate solution: 

Click here for steps on finding the information we need!

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