06-12-2018 01:23 AM
Hey this is a bit of a weird one, but when I want to type in my WiFi password, which has the letter 'p' in it, it doesn't register. However, the 'p' button works perfectly fine for everything else, and it's only this button that is causing any problems. I've googled for days but as my problem seems to be unique, I've had zero luck. Any help would be appreciated, TIA xx
06-12-2018 06:44 PM
Welcome to HP Support Forums. 🙂
Thank you for posting on HP Forums, MKazi is at your service.
I understand that you have an HP Pavillion x360 Convertible 14-ba0xx series laptop. I read that while typing the wifi password, only the letter P does not type/register. However, the letter P works fine every where else. I'll be glad to assist you with this case.
The evidence indicates that the keyboard should be fine as the letter P types everywhere else. I suggest you to check with external keyboard (if available) if you're able to type the letter P for the wifi password.
Another option is to use the "on-screen keyboard" in Windows. You may type "on-screen keyboard" in the Windows search and it should populate. Please click on it and to launch the on screen keyboard.
Hope this helps. Feel free to keep me posted about the results.
All the best! 🙂
09-13-2019 08:16 AM
I've run into a similar problem with an HP ZBook 15 G4. The "p" key does not work on the Windows 10 login screen or lock screen. When I try other keyboards, the "p" key still doesn't work. When I try the on-screen keyboard, the "p" key still does not work. If I remote control the computer, I can successfully copy & paste the password into the box and log in. If I open Notepad or any other program, the "p" key works perfectly fine.