• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
HP Recommended
HP ENVY 17-3290nr 3D Edition Notebook PC
Microsoft Windows 10 (64-bit)

IHello,

 

I have a notebook  ENVY 17-3290nr edición 3D that I have updated to windows 10 and I  need to install drivers for Bluetooth and  Beataudio wich are not provided from HP web page for Windows 10. 

 

I n addittion,  every time that I turn on the laptop,  I need to restart **bleep** in order the WiFi to connect and works with internet.

 

I wonder where could I get those drivers that  I need..

 

I apreciate some information to solve the problems.

Thans a lot,
Gustavo

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Hi, Gustavo;

 

The notebook was not supported for W10 by HP and there are no W10 drivers for it.

 

The only suggestion I can offer would be to try the Intel Bluetooth driver I zipped up and attached below.

 

For the Beats audio, try the W10 IDT audio driver from a newer model notebook.

 

6.10.6492.0 

 

https://ftp.hp.com/pub/softpaq/sp71501-72000/sp71886.exe

 

Sometimes this driver will set the PC headphones as the default audio output, so if you end up having no sound after installing the driver, make sure the PC speakers are set as the default audio device.

 

I don't believe you will be able to remedy the Wi-Fi issue.

View solution in original post

7 REPLIES 7
HP Recommended

Hi, Gustavo;

 

The notebook was not supported for W10 by HP and there are no W10 drivers for it.

 

The only suggestion I can offer would be to try the Intel Bluetooth driver I zipped up and attached below.

 

For the Beats audio, try the W10 IDT audio driver from a newer model notebook.

 

6.10.6492.0 

 

https://ftp.hp.com/pub/softpaq/sp71501-72000/sp71886.exe

 

Sometimes this driver will set the PC headphones as the default audio output, so if you end up having no sound after installing the driver, make sure the PC speakers are set as the default audio device.

 

I don't believe you will be able to remedy the Wi-Fi issue.

HP Recommended

Thanks a lot Paul. Very helpful. 

I really apprciate it.

I will try all your tips.  

 

Thanks again.

 

PS:  If not, I should try with Windows 8

HP Recommended

You're very welcome.

HP Recommended

Hi again Paul,

 

Just to let you know that Beataudio and the Bluetooth are working 100%.

 

About the Wi Fi connection, I reconnect the batery  of the laptop t seems that the problem  has dissapeared.

 

By the way, I think that I should install some additional drivers for the screen, in particular for 3D feature in order to get full performance of the screen.  Do you know iif I should install mores screen drivers  in addittion to the provided by Windows 10 ? .

Thank you very much.

Br,

Gustavo

HP Recommended

Hi, Gustavo:

 

Glad you have made good progress getting your notebook to run properly on W10.

 

Under the display adapters device manager category what do you see listed there?

 

There should be an AMD Radeon™ HD 7850M graphics adapter listed there.

 

If there is a Microsoft Basic Display adapter device listed there, you need to install the W8 driver for the graphics.

HP Recommended

Hi again Paul,

 

I'm sorry for the delay to answer but I was far from de PC today.

 

I see jinstalled just the  AMD Radeon™ HD 7850M graphics adapter, so, it would be ok 

 

Very helpful again.

 

Thanks a lot.

 

All my best wishes,

Gustavo

 

HP Recommended

Anytime, Gustavo.

 

Glad to have been of assistance.

 

Cheers,

 

Paul

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.