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12-09-2021 03:17 PM - last edited on 12-09-2021 03:39 PM by MarcusC
I recently purchased a HP Steam 11-ak0000 Laptop PC (8QY67AV).
The PC came with a year's free access to Microsoft 365. When I open Microsoft Word, I get an offer to activate at the top of the screen. But when I click into it, I am only given the option to start a free trial, buy Office or to enter a product code.
The serial number of the PC is and the product number is 3A0G6EA. I switched the laptop out of s mode before doing anything else, if that's relevant.
I've seen dozens of versions of this exact problem listed, but none ever seem to be resolved except by HP support sending a new Office product key via email, so I'm posting it again.
1 REPLY 1
12-13-2021 10:27 AM
Thank you for posting on HP Support Community.
Don't worry as I'll be glad to help,
This self-help document from Microsoft offices steps link
Hope this helps! Keep me posted.
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