• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎06-03-2019 12:43 PM

HP Recommended
Product: Elitebook 840 G1
Operating System: Microsoft Windows 10 (64-bit)

I am using HP Elite Book 840 G1 with windows 10 (This problem occured after I formatted it once)

I am unable to detect my android phone in my pc. In phone it shows that it is connected to a pc and it also charges my phone but it dosent recognise.

In device manager it shows as 'MTP' under 'other devices'.

I have tried the method of updating the drivers through device manager and selecting "Let me chose". I could'nt find a single driver in the whole C drive for it.

Also if someone can name the diver which i have to install in the hp website it would be helpful as I could'nt find it.

1 REPLY 1

‎06-03-2019 05:13 PM

HP Recommended

@1-_Mith 

HP does not have the driver -- because the phone is NOT HP hardware.

 

I had the same problem with my Android phone -- a  Samsung -- and that was not fixed until I went to Samsung, found their "mobile devices" driver, downloaded that, and installed it.

 

You will have to check with the manufacturer of your Android phone for the proper mobile driver for Win10.



I am a volunteer and I do not work for, nor represent, HP
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.