06-26-2019 12:44 AM
When my laptop is plugged in for charging, it doesn't wake up once it goes to sleep. I have to shut it down using power button and then reopen it again. But this happens only when it is charging.
When it goes to sleep while it is not charging, it wakes up normally.
All the updates have been downloaded and all the drivers are up-to date. How can I solve this problem then ?
06-28-2019 11:26 AM
Welcome to the HP Support Community!
I recommend you run the power troubleshooter. The power timeout settings can affect your PC on various levels and the sleep/Hibernation process is one of them. This checks how long the PC waits before turning off the display and to enter in sleep mode.
Here is how it is done.
- Press ‘Win + I’ shortcut keys to open Windows Settings app.
- Click on ‘Update & Security’, then go to the ‘Troubleshoot’ section from the left-side menu.
- Scroll downwards a bit and click on the ‘Power’ option.
- Click on ‘Run the Troubleshooter’. It will start detecting the problems and if it founds, go ahead fixing it.
If you continue facing the issue, then follow the below steps.
- On your keyboard, press ‘Windows key + R’ and type ‘Powercfg.cpl’ in it.
- Hit the ‘Enter’ key to open power options in the control panel.
- From the left-hand side, click on ‘Choose what the power buttons do’.
- Then, click on the link ‘Change settings that are currently unavailable’.
- From the bottom given power button options, uncheck the ‘Turn on fast startup’ option.
- Click on ‘Save changes’ button.
If the issue persists, follow the below steps.
- Go to the ‘Start’ menu and type ‘Control panel’ then hit the ‘Enter’ key.
- From the top-right filter, choose ‘Large icons’ and navigate to the ‘Power Options’,
- Click and open the ‘Power options’.
- Select the power plan according to your requirement and click on ‘Change plan settings’.
- Click on ‘Change advanced power settings’.
- In the power options windows, click on the button ‘Restore plan defaults’.
- Click on ‘Apply’ and then ‘OK’ button.
Let me know how it goes and you have a great day!
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