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‎01-13-2019 09:26 AM

HP Recommended
Product: HP Pavilion 15 ab071tx
Operating System: Microsoft Windows 10 (64-bit)

On my device manager, it says that 

The drivers for this device are not installed. (Code 28)

There are no compatible drivers for this device.

I've updated some drivers of the chipset and rebooted but still nothing changes. I have the newer version of the Inter Thermal Dynamics driver than the one provided on the website as well. Help?

 

2 REPLIES 2

‎01-13-2019 10:06 AM

HP Recommended

Hi:

 

There are two instances of that device and they both require separate drivers.

 

Notebooks with the Broadwell processors such as yours seem to have a difficult time with getting that device to install.

 

So...first install the chipset driver directly from Intel and restart the PC.  The 2nd file down on the left side of the page is the auto install file.

 

https://downloadcenter.intel.com/download/20775/Intel-Chipset-Device-Software-INF-Update-Utility-?pr...

 

The other possible driver would be the Thermal Dynamics driver, but it has to be for the Broadwell platform...

 

Intel Dynamic Platform and Thermal Framework Client Driver - Broadwell/Braswell

 

https://ftp.hp.com/pub/softpaq/sp82001-82500/sp82025.exe

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‎01-14-2019 12:01 AM

HP Recommended

Installed both and still the same, unfortunately.

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