PCI Serial Port Driver

[svolpe43]

Hi,

I have a Elitebook 8560p and I am trying to resolve an issue with the serial port. The error I get is..

The drivers for this device are not installed. (Code 28)

To find a driver for this device, click Update Driver.

I have looked all over for a driver on hp.com and cannot find anything that relates to serials ports. What is the correct driver for this computer to resolve this issue?

[GPU-2]

HI.

Try this:

ftp://ftp.hp.com/pub/softpaq/sp64001-64500/sp64098.exe

Regards.

[svolpe43]

No I get the same error after installing that driver. Thanks anyway.

[Paul_Tikkanen]

Hi:

You need this driver...

This package provides the Intel Management Engine Interface (MEI) Driver for the supported notebook models and operating systems. The Intel Management Engine Interface enables communication between the host operating system and the Intel Management Engine firmware.

ftp://ftp.hp.com/pub/softpaq/sp55501-56000/sp55757.exe

[svolpe43]

I installed that driver and I am still getting the following error:

The drivers for this device are not installed. (Code 28)

There is no driver selected for the device information set or element.

To find a driver for this device, click Update Driver.

I am wondering if there are any steps that I am missing. After installing the driver do I have to use the 'update driver' option to choose the driver? The window still says driver provider is unknown.

[Paul_Tikkanen]

Interesting...That should be the driver you need, and I got it right from your notebook's support page.

Try manually installing the driver as follows...

Go to the device manager and click on the PCI serial port needing the driver.

Click on the driver tab.  Click on Update driver.

Select the Browse my computer for driver software option, and browse to the driver folder that was created when you ran the file.

That folder will be located in C:\SWSetup\sp55757.

Make sure the Include subfolders box is checked and hopefully the driver will install.

If not, try the older version listed on your notebook's support page...auto and manual install.

http://h20564.www2.hp.com/hpsc/swd/public/detail?sp4ts.oid=5056954&swItemId=ob_99021_2&swEnvOid=4059

[svolpe43]

This is very weird. I get the same error when installing both of the ones mentioned manually:

Windows was unable to install your PCI Serial Port

Windows could not find driver software for your device.

Do you have any other suggestions to fix this issue? Sorry

[Paul_Tikkanen]

Please post the hardware ID for the PCI Serial Port.

To find the hardware ID, click on the PCI Serial Port in the device manager.

Then click on the details tab at the top of the PCI Serial Port Window.

Now you will see a Property drop down list, and it will be set to Device Description.

Drop down on that list, and select the 2nd item (Hardware ID's).

Post the top string of characters that you see in the window.

[svolpe43]

 I resolved this issue by downloading and installing the driver at this link: http://www.asix.com.tw/products.php?op=pItemdetail&PItemID=120;74;110&PLine=74