• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎08-31-2017 03:18 AM - last edited on ‎08-31-2017 09:29 AM by Retired

HP Recommended
Product: Example: notebook CNF1075YVR
Operating System: Microsoft Windows 7 (64-bit)

Hi!

I just installed windows 7 Home premium in my Laptop HP G42-478TU, serial no.: [Personal Information Removed]

everything went smooth and the computer looks like working good

.

When I check the device manager I notice:

     PCI Simple Communications Controller

             Device type.....Other devices

             Manufacture ......Unknown

             Location ......PCI bus 0.device 22.function 0

Hardware Ids:

PCI\VEN_8086&DEV_3B64&SUBSYS_1425103C&REV_06
PCI\VEN_8086&DEV_3B64&SUBSYS_1425103C
PCI\VEN_8086&DEV_3B64&CC_078000
PCI\VEN_8086&DEV_3B64&CC_0780

    Device Status

            Drivers for the device are not installed. (Code 28)

.

What should I do?

Any help will be greatly appreciated.

Thanks in advance.

2 people had the same question
1 REPLY 1

‎08-31-2017 07:15 AM

HP Recommended

Hi:

 

You need this driver for that device...

 

This package provides the Intel Management Engine Interface (MEI) Driver for the supported notebook models and operating systems. The Intel Management Engine Interface enables communication between the host operating system and the Intel Management Engine firmware.

 

http://ftp.hp.com/pub/softpaq/sp52001-52500/sp52353.exe

2 people found this reply helpful
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.