Showing results for 
Search instead for 
Did you mean: 
New member
1 0 0 0
Message 1 of 2
Flag Post

Password fail

HP Recommended
HP 14 laptop
Microsoft Windows 10 (64-bit)

I just bought a new hp and it opened to the login and my pw was refused I need help please. 

Level 16
Level 16
32,636 32,536 2,958 7,270
Message 2 of 2
Flag Post
HP Recommended


When you first open a new HP laptop, it will run a setup routine that will prompt you for the information needed to set up a user account on that PC.


IF your PC is not doing that, but instead, demanding a password -- then return it and demand a full refund -- because we are not permitted here to assist you with bypassing passwords.

***If my post helped, click the thumbs-up symbol to say thanks***

***Please mark Accept As Solution if my post solved your problem***

I am a volunteer and I do not work for, nor represent, HP
0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation