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ronny2064
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Message 1 of 2
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Password fail

HP Recommended
HP 14 laptop
Microsoft Windows 10 (64-bit)

I just bought a new hp and it opened to the login and my pw was refused I need help please. 

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WAWood
Level 16
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Message 2 of 2
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HP Recommended

@ronny2064 

When you first open a new HP laptop, it will run a setup routine that will prompt you for the information needed to set up a user account on that PC.

 

IF your PC is not doing that, but instead, demanding a password -- then return it and demand a full refund -- because we are not permitted here to assist you with bypassing passwords.

***If my post helped, click the thumbs-up symbol to say thanks***

***Please mark Accept As Solution if my post solved your problem***

I am a volunteer and I do not work for, nor represent, HP
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