Password setting wont load....

[hopenow2000]

It's a new computer I got for school since my old one crashed, I wanted to put a password on it since I know my friends will mess with my stuff, the only problem is when I try and get onto the sign-in options in settings under accounts, it sits there with the floating blue dots. I tried to wait and see if it would load, but haven't had any success, I even exited out of the tab, and also tried logging out. I really need to get this solved ASAP! 

[A4Apollo · Accepted solution]

Hi! @hopenow2000, Thanks for stopping by the HP Support Forums!

I understand you have issues changing the password on your PC.

Don't worry I'll try to help you out.

Did you make any software or hardware changes on your PC?

Are you the administrator of your PC?

Please provide the product number of your PC to assist you better.

As you mentioned have issues changing the password on your PC.

Try the steps recommended below.

Try pressing Crtl+Alt+Delete keys on your PC.

That should bring back the sign in screen and here you can change the password for your PC.

1.    Right-click Computer select Manage
2.    On computer management window under System Tools go to Local Users and Groups and select Users
3.    Right click on “Your User Name” and select properties
4.    Clear (Uncheck) "User cannot change password">>Click apply and Ok>>Exit Computer Management.
 

 1. Press Windows Key. Click on the search bar.
 2. Type “CMD” without the quotes and hit on Enter Key.
 3. Right click on it and select Run as Administrator.
 4. Type “sfc /scannow” and hit on Enter Key.
 

If the solution provided worked for you, please mark accepted solution for this post.

Let me know how it goes!

Have a great day ahead! 🙂

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

[hopenow2000]

Thanks for the response, unfortunately, I didn't get to try this solution. I signed into my Microsoft account and my password from my old computer had transferred, but if I find the need to change my password I will try this!

[A4Apollo]

@hopenow2000, It's great to hear from you again.

I appriciate your efforts for writing back to us.

As you mentioned you are using Microsoft account to log in to your PC.

I'm glad to know that you are able to login to your PC.

If you have any queries in future you can always reach out to us. 

We will try our best to help you out.

If the solution provided worked for you, please mark accepted solution for this post.

Have a great day ahead!

Take Care! 🙂

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!