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‎09-12-2020 08:25 AM

HP Recommended
Product: HP 15 touch screen notebook
Operating System: Microsoft Windows 8.1 (64-bit)

I didn't forget my password i used it to open my laptop and i turned it on 10 minutes later after it was in sleep mode, typed in the password and it said it was wrong. It isnt wrong. I tried restarting it and still nothing what do i do?

1 REPLY 1

‎09-12-2020 09:30 AM

HP Recommended

@Ice-Queen_89 

Passwords simply can NOT be recovered; instead, they have to be reset.

If your PC reset your password on you, we can not help in that because we have no access to either the original or the new password.

We are not permitted to assist in resetting passwords because HP considers that a violation of customer privacy. HP can assist in resetting passwords but if your original warranty has expired, they will charge you for the assistance.

--------------------
For Admin password resets, you have to contact your regional HP Customer Support location directly for assistance.
https://www8.hp.com/us/en/contact-hp/ww-phone-assist.html



I am a volunteer and I do not work for, nor represent, HP
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