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Locked

‎09-15-2020 10:09 PM

HP Recommended
Product: 1NT85UA#ABA

When I try to log into my computer it says my password is incorrect I have literally tried everything I can think of. I have restored it, troubleshooted my number lock is off and so is caps.

1 person had the same question
1 REPLY 1

‎09-15-2020 10:45 PM

HP Recommended

@alyssa146 

This is why you write these things down -- because there is no was we can possibly recover your password for you.

 

Passwords simply can NOT be recovered; instead, they have to be reset.

If your PC reset your password on you, we can not help in that because we have no access to either the original or the new password.

We are not permitted to assist in resetting passwords because HP considers that a violation of customer privacy. HP can assist in resetting passwords but if your original warranty has expired, they will charge you for the assistance.

--------------------
For Admin password resets, you have to contact your regional HP Customer Support location directly for assistance.
https://www8.hp.com/us/en/contact-hp/ww-phone-assist.html



I am a volunteer and I do not work for, nor represent, HP
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