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HP Recommended
7FQ26AV

Created PW to access computer for the first time after using for over a year without a password. Recorded PW to b sure it wouldn’t b forgotten. Next use, error message saying PW incorrect. Re-entered & with variations thereof. Clicked reset PW. Message saying thumb drive necessary to reset. Inserted thumb drive. Now says must have “password reset disc” which apparently was supposed to have been created at time of password but instruction was not given to do so. How can I resolve & enter computer?  TIA

1 REPLY 1
HP Recommended

Thank you for visiting the HP Support Community.

 

According to the Community's Rules of Participation:

 

4d. No posts shall include instructions or directions intended to bypass or subvert security measures, including passwords, locking mechanisms, fingerprint scans, etc., or to bypass any safety measures.

 

Therefore, this topic is being locked. If you would like help resetting the password on your product, please Contact HP support in your region. 

 

 

I work on behalf of HP.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.