Pavilion G6 - Windows 10 [updates problem]

[Hasse-Andersson]

Hi!

This question might be completely wrong here, but Microsoft forum support sent me here (or sent my Lady here) but I will try to post the question for her.

My Lady bought a used Pavilion G6 Series on a computer store a while ago (no warranty), the computer had a sticker i5 and Windows 7 on top and on the bottom I think there is a sticker with the Windows license code.

However the computer was installed with Windows 10 and I think the previous user had it installed, and whiped that way.

Now the problem my lady is facing is that Windows update is locked in a loop, it download an update, tries to install it then it fails and download the same update again and again.

So as I did not know how to deal with this error (I am not so into Windows 10 as I am into the elderly sisters w98,xp,w7), my lady went to Microsoft and asked why this did happen. Microsoft in their wisdom told my lady that Windows 10 do not support HP Pavilion G6 and HP Pavilion G6 would therefore not be allowed to run Windows 10.

Actually it was the otherway around, HP Pavillion do not support Windows 10 and therefore may not be able to run Windows 10. For my lady It does not matter whos fault it is, she has Windows 10, it works but the updates do not.

I will try to  translate the error message I got from Windows update to English
KB4088776(19) ... "Senast misslyckade installationsförsök: ‎2018-‎07-‎16 - 0x80070bc2."
KB4088776(19) ... "Last failed installation attempt: ‎2018-‎07-‎16 - 0x80070bc2."

But as Microsoft is saying, this fault is due to HP not them, so I would like to ask if anyone here has any solution to this problem or possibly a way to stop Microsoft to try to install this update over and over again and fail.

If Microsoft do not wish to update this computer that is perfectly fine, but they do not need to retry it.

//Sincerly Hans-Eric Andersson / (Linda Edstrand)

[Paul_Tikkanen]

Hi:

You can try to use the hide windows update utility at the link below to prevent those updates from installing.

https://support.microsoft.com/en-us/help/4026726/windows-hide-windows-updates-or-driver-updates

And you are correct.  The g6 series is not supported by HP for Windows 10, so you will get no help from HP.

Not to mention you would have to pay to even talk to a HP support person.

[Huffer · Accepted solution]

This person had the same problem:

https://www.tenforums.com/windows-updates-activation/106390-windows-update-does-not-install-kb408877...

The fix was to go to the Media Creation Tool site to download the latest version of Windows 10 and choose to "update this PC" rather than make an install disk and then choose to save personal files and apps. 

HP "technically" does not support your PC for Windows 10 but a lot of computers that are not "technically" supported can run Windows 10 just fine. I could be more specific if we know exactly which model you have. 

[Hasse-Andersson]

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@Paul_Tikkanen wrote:

Hi:

You can try to use the hide windows update utility at the link below to prevent those updates from installing.

https://support.microsoft.com/en-us/help/4026726/windows-hide-windows-updates-or-driver-updates

And you are correct.  The g6 series is not supported by HP for Windows 10, so you will get no help from HP.

Not to mention you would have to pay to even talk to a HP support person.

---

Thank you... However I will check in the solution in the post below, it seems interresting, and I think Windows 10 surely can be made to run on this machine [my opinion] it is just that Windows has been stuck in a loop and Microsoft would not accnowledge a flaw in their product. (it is everyone elses fault).

ps.
Seems like second hand market of HP products is a bad deal then... Will have that in mind when shopping for new products, no HP for me, can't get rid of it.

[Hasse-Andersson]

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@Huffer wrote:

This person had the same problem:

https://www.tenforums.com/windows-updates-activation/106390-windows-update-does-not-install-kb408877...

The fix was to go to the Media Creation Tool site to download the latest version of Windows 10 and choose to "update this PC" rather than make an install disk and then choose to save personal files and apps. 

HP "technically" does not support your PC for Windows 10 but a lot of computers that are not "technically" supported can run Windows 10 just fine. I could be more specific if we know exactly which model you have. 

---

I will try this out, it seems promising... I will get back with the reuslts later on... might take a day or two.
//thank you!

[Huffer]

And it was not HP's decision not to support Windows 10 on this machine. That was driven by whether Microsoft supported the hardware. Lenovo, Dell, etc. also have laptops from the same hardware era that do not support Windows 10 or Windows 10 does not support them however you look at it. 

[Paul_Tikkanen]

You're very welcome.

It largely depends on what specific model g6 your working on as to whether or not it will work 90 -100% fine on W10.

The ones with switchable graphics will have issues, and the IDT audio has issues on some g6's, as well as certain model wifi/bluetooth adapters.

I have an old HP nc6400 business notebook (a 2006 model) that is running W10 v1803 just fine, as well as a 6910p, 6930p and several vintage HP business deskop PC's.  I had to use Vista and W7 drivers on some hardware to get them to work to my satisfaction.

I did not test the fingerprint sensors, because I would never use that feature.  I doubt they would work on W10 though anyway.

So it can be done, but not always will everything work.

BTW, this is HP's support policy regarding support for PC's and W10...and yes, W10 hardware support was mostly driven by Microsoft.

https://support.hp.com/us-en/document/c05195282

[Hasse-Andersson]

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@Huffer wrote:

And it was not HP's decision not to support Windows 10 on this machine. That was driven by whether Microsoft supported the hardware. Lenovo, Dell, etc. also have laptops from the same hardware era that do not support Windows 10 or Windows 10 does not support them however you look at it. 

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Thank you...

My initial post was a bit sarcastic (against Microsoft - mocking them so to speak, if they should read it sometime in the future)

Yea I guessed that already, my lady has Windows 10 insatalled as it is now, it works perfectly fine, no wrong with it, it is Microsoft who failes doing the update. In my opinion either they should deliver a working update or they should not deliver any updates when the same update has failed. Doing this over and over again is just stupid [again in my opinion].

[Huffer]

Here's the thing. Try to write any kind of Code that is going to just work on any kind of PC platform out there. With all due respect, you have no idea how complicated that is to do (and neither do I, just know it must be complicated) so they predicted an older PC like an HP G6 might have problems down the road with Code they would need to implement. Guess what? The problem your lady is having proves they just may have been right??? And so they warned everybody and now you are upset? But the people as a group are pretty smart and can figure a workaround as long as you are smart enough to find the workaround. 

[Hasse-Andersson]

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@Huffer wrote:

Here's the thing. Try to write any kind of Code that is going to just work on any kind of PC platform out there. With all due respect, you have no idea how complicated that is to do (and neither do I, just know it must be complicated) so they predicted an older PC like an HP G6 might have problems down the road with Code they would need to implement. Guess what? The problem your lady is having proves they just may have been right??? And so they warned everybody and now you are upset? But the people as a group are pretty smart and can figure a workaround as long as you are smart enough to find the workaround. 

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Sorry, yea I have written som code years ago (Pascal) and I have some idea of how problematic it is.

However, this problem was not about code and drivers and hardware, this was about an update that Windows wish to install and fails to do, then it wish to install the same update again, and fail, on and on.

I have resolved the problem thanks to one of the inputs in this forum, I adress the solution in a new reply.