01-22-2020 01:40 PM
Currently I have been reading around but come up empty handed so I will give this way a shot.
I own a Pavilion Gaming 15-CX0XXX however when using it intensively the laptop seems to run rather hot. Up until now I assumed the on board Coolsense software would take care of it or that the fan was at maximum capacity. However I recently updated my BIOS and when the update was in progress the fan speed was way faster than what I have ever witnessed under heavy load.
Ever since I've attempted to find a solution to increasing the max speed it reaches while under heavy loads to the same level but without luck. In the BIOS itself I've attempted to turn on "Fan always on" option but this does not seem to resolve it. Is there anything else you'd advise me to try as I firmly believe the system could bennefit from a higher speed.
01-25-2020 09:45 AM
Thank you for posting on the HP Support Community.
I have a few troubleshooting steps we could try to fix the issue:
use the following steps:
- Shut down the computer, and then inspect and clean the exterior vents to remove dust buildup by blowing air through the vent openings. Dust can accumulate inside the vent openings and around internal cooling components, preventing the removal of heat.
For more information on reducing heat inside your computer, see Reducing Heat Inside the PC.
- After you remove the dust, turn on the computer. If the error message persists, continue with these steps.
- Perform a hard reset. Performing a hard reset can reset recorded thermal values in memory and enable you to use the computer again, even if only for a short time to access and save any important files before service.
For more information on performing a hard reset, see Use Hard Reset to Resolve Hardware and Software Issues.
- In some cases, updating the BIOS might help prevent this error from occurring.
For more information on how to update the BIOS, see Updating the BIOS.
Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
I am an HP Employee
01-28-2020 03:30 PM
Thank you for posting back.
This sounds like hardware related issue with the system fan,
I would request you to reach out to our Support and our Support Engineers should be able to check the available service options in order to diagnose the computer physically. HP Support can be reached by clicking on the following link: www.hp.com/contacthp/
Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
I am an HP Employee