Pavilion Windows 10 Hot Keys Driver Update

[Traveller11]

Hi Folks!

The 'HOT KEY' that turns on/off has a small RED Led installed which is supposed to light up when pressed to show that the Speakers are turned off, however after an update of lord knows what, as Microsoft ensure that 'secrecy' is maintained now for Win 10 updates and you get it whether you want it or not the RED Led has ceased to function, which I am hoping is a Software issue that can be resolved by installing the latest HOT KEYS Driver so.......

Using the 'HP Support System' the 'Robot' tells me to go onto the Support Page, get my Model of Laptop recognised then choose Driver Updates and select 'HOT KEYS' except when you get to the Drivers there is nothing that looks remotely like 'HOT KEYS DRIVER' in the list of all the Driver Updates.

Does anyone know where this 'item' lives, or do I have to wait for HP Support Human Being to get out of bed on Monday morning and answer the question?

I do wish that the HP People who put up the pages of 'How To' would check them out BEFORE they commit them to their webpages!

Thanks

[DavidPK]

Hi,

Can you post back with the full Model No. and Product No. of your 15 series notebook - you can usually get this by holding down the fn key and pressing esc, otherwise see Here for a guide on locating this information.

Regards,

DP-K

[Traveller11]

Hi,

Here is the info you require:

Model Number is: Pavilion 15 - ab233na

Product Number is: P3K47EA#ABU

The Machine is still under warranty, so if the LED has gone 'faulty' then it can go back.

Hope that helps and you can assist.

Thanks

[DavidPK]

Hi,

You're welcome

Although the HP document may list the HP Hotkey driver as important for the led function, this is usually for business class machines - the equivalent driver for a consumer notebook is the HP System Event Utility, however this does not normally affect the functionality of the mute led, which should be provided by the audio software package.

Try the following.

Download the Realtek HD Audio installer on the link below and save it to your Downloads folder.

http://ftp.hp.com/pub/softpaq/sp73001-73500/sp73189.exe

When done, hold down the Windows key and press R

Into the Run window, type devmgmt.msc and hit enter.

In Device Manager, expand Sound, Video and Game Controllers.  Right click the Realtek device and select Uninstall - you should also get a prompt to remove the current driver, tick the box to allow this and then proceed with the uninstall.

When complete, download and reinstall the Chipset driver on the following link.

http://ftp.hp.com/pub/softpaq/sp72501-73000/sp72862.exe

When the Chipset reinstallation has completed,  restart the notebook.

When windows has reloaded, open your Downloads folder, right click on the Realtek installer and select 'Run as Administrator' to start the installation.  When this has completed, restart the notebook again and let windows fully load for a few minutes before checking.

Regards,

DP-K

[Traveller11 · Accepted solution]

Hi again,

After carrying out the steps you gave me and installing the Chipset driver and then running the Realtek Install in Admin Mode. For some obscure reason I ended up with a Microsoft HD Audio Driver installed, which did not actuate the RED Led!

I then went back through everything in your instructions for a second time, however the Chipset Driver came back with an intallation error, so I just ran the Realtek sp73189.exe. 

That for some reason left me with a message telling me after I had finished that there was no Audio Driver installed!

I then ran it again and after re-booting the RED Led would still not work, so I went back into Device Manager and seeing 'Update Drivers' being offered I highlighted the Realtek HD Audio, and I was rather surprised to see that it found an update dated 26/01/2016 Driver Version 6.0.1.7730.

This was installed automatically and left for a couple of minutes, then low and behold the RED Led which is now 'glowing' happily has started working again.

Don't know why the first couple of attempts 'failed' or if the Realtek sp73189.exe had been superceded by yet another update but at least now all is well until possibly Microsoft carry out another secret 'Update Dump' and screw something else up!

Cheers 

[DavidPK]

Hi,

You're welcome and good to hear it's Ok

All the best,

DP-K