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Pavilion x360 Multimedia Keys Prioritizing Tracks

HP Recommended
Pavilion x360
Microsoft Windows 10 (32-bit)

My Pavilion x360 has, of course, the multimedia keys on the top row. However, recently they have been unusable for me because of the way they prioritize audio tracks. For the past few days they have shown a completely silent audio track under a long file name that begins with "chrome extension," and any time that there is no other audio source maximized on my display, the keys will only control that track. It's also important to note that this track will repeatedly play itself if I attempt to pause it, never remaining paused for more than one second, and I also do not have Chrome installed on my Laptop.

I cannot find this audio file or anything related to it in File Explorer or Task Manager. Is there anything I can do to either remove this file or set it to be a low priority for my multimedia keys?

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HP Recommended



Welcome to HP Community


I have gone through your Post and would like to help


I suggest you download and run the HP Support Assistant from this Link:


HPSA will automatically search for all the latest drivers for your Notebook


  1. Click My devices in the top menu, and then click Updates in the My PC or My notebook pane.

    Click Updates in the My notebook pane

  2. Click Check for updates and messages to scan for new updates.

     Updates list in HP Support Center

  3. Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.

  4. Click the update name for a description, version number, and file size.

  5. Select the box next to any updates you want to install, and then click Download and install.

Also ensure Windows is up to date.


Select the Start  button, and then go to Settings  > Update & security  > Windows Update , and select Check for updates. If Windows Update says your device is up to date, you have all the updates that are currently available


Keep me posted how it goes


Thank you and have a wonderful day 😊


If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

I Am An HP Employee

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