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‎12-27-2020 02:32 PM

HP Recommended
Product: Pavilion x360
Operating System: Microsoft Windows 10 (64-bit)

I've got a Yamaha EZ-200 midi piano keyboard that my Pavilion x360 won't recognize.  All of my other devices have no problem with it, Windows 10 HP desktop, Windows 10 cheapo Lenovo Ideapad 100s,  Samsung S9 phone, Kindle Fire.  Plug and play easy-peasy on all of them.  It shows up just fine in the Device Manager > Sound, Video and game controllers as "USB2.0-MIDI," just like it does on my other Windows 10 machines.  I verified that the installed device drivers are also the same.  Other than that, the computer acts like it's not there.  I installed the MIDI-OX utility, and it says there's no MIDI device installed.  This is a must-have feature.  I hope someone can help me figure it out so I don't have to return it.

3 people had the same question
4 REPLIES 4

‎01-22-2021 06:14 PM

HP Recommended

Also having the issue on Envy x360  convertable with the new Intel 11th Gen chipset

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‎01-22-2021 06:26 PM

HP Recommended

I couldn't get a fix, so I just returned the computer to Best Buy.

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‎02-12-2021 12:53 PM

HP Recommended

Almost Identical problem on brand new HP Envy 360

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‎02-13-2021 03:52 PM

HP Recommended

Hi, 

 

Did you ever resolve this?

 

I have the same problem and have just posted about it.

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