Pavillion 360 not working properly

[Zen3]

After a recent Windows 10 update my Pavillion 360 lost its autorotate function, the sleep function disappeared and the screen was distorted (unreadable text, irregular shapes & lines).  I think the problem is related to the graphics driver.  I went to the HP site and installed the recommended  graphic driver listed for this laptop.  This restored the sleep & the auto rotate but the screen was still messed up.  I went into the settings and disabled the driver.  What I have now is just a laptop without the special functions I bought it for.

Has anyone else figured out the solution to these problems.  I would appreciate your help.  Surely someone else had this happen to them. 

[Irfan_06]

Hi @Zen3,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to assist you.

I see that you are facing an issue with your Laptop related to display.

Follow the below steps to access the BIOS menu.

1) Hold the power button for at least five seconds to turn off the computer. (Wait for a few seconds after releasing the power button)

2) Turn on the computer and immediately press Esc repeatedly, about once every second. When the menu is displayed, press the f10 to access the BIOS menu.

If the issue appears on the BIOS, there is an issue with the hardware.

Or

Kindly refer to the steps on this link to update the BIOS and let me know if that fixes the issue.

Make sure you keep only the charger plugged in while updating the BIOS for your PC.

Click on the + sign next to BIOS and then download the file.

Open the file and follow the on-screen instructions to complete the update.

If the issue still persists, please click on this link for advance troubleshooting.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

I hope this helps.

Take care and have a great day ahead!

Irwin6

HP Support

[Zen3]

Thanks for your response.  I have a question.  If there was a problem with the bios wouldn't the display be distored all the time.  The display is fine when I disable the graphics driver.  My problems started just after a Windows update.   I think it may have replaced the proper driver with one Windows selected.  I have tried 2 different drivers that HP has recommended for this computer in the past (20,19,15,4364, 21.20.16.4627).  The most recent  recommended & installed driver is 21.20.16.4821.

I ran the computer diagnostics program and it says the bios is OK.  I am a little  timid about messing with the bios because I could brick the computer.  It does run and I can rotate the screen manually.   I  do miss the auto rotate & sleep functions but I guess I will have live without them.    I assume the computer originally had a driver for the ghaphics installed.

[Irfan_06]

Hi @Zen3,

I am sorry to hear that the above steps did not help much but i do appreciate your efforts in performing the troubleshooting steps.

Please follow the steps below to perform an extensive system test to confirm if the hardware is working fine.

1) Shut down the computer.

2) Turn the computer back on again and repeatedly tap on the ESC until a Startup menu appears.  

3) Press F2 once.  

4) Go to the system test > extensive test

If the hardware is working fine. Kindly refer to the steps on this link to perform a recovery and let me know if that resolves the issue. (Take a backup of the data before performing a recovery)

 Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

I hope this helps.

Take care and have a great day ahead!

Irwin6

HP Support

[Irfan_06]

Hi @Zen3,

Either you can uninstall and reinstall the application or refer to the steps on this link to perform a recovery and let me know if that resolves the issue. (Take a backup of the data before performing a recovery)

 Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

I hope this helps.

Take care and have a great day ahead!

Irwin6

HP Support