Pavillion Laptop got to dangerous temperature while charging.

[allure45]

Pavillion Laptop purchased at Costco less than 1 year ago heated up to extreme temperature while plugged in and closed.

Fortunately it was leaning against the table leg as I usually keep it, so nothing went on fire. It was there for about 7 hours and  then I noticed a buzzing sound. I opened it up and the computer had shut down (Black Screen), I turned it off and on and it rebooted and began to cool down over the next 5 or 6 minutes. It seems OK now. What happened? Is there any danger?

Thanks !

[A_Gayathri]

Hi @allure45 ,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand your HP Pavilion Laptop experienced overheating, which can happen for a few reasons:
 

• Ventilation Blockage: If the laptop was leaning against a surface like a table leg, it may have blocked the air vents, restricting airflow and causing heat to build up.
• Internal Dust: Dust accumulation inside the laptop can block fans and vents, leading to inadequate cooling.
• Battery Issues: Sometimes, overheating can be related to battery problems, especially if the battery is swelling or failing.
• High Resource Usage: If the laptop was running demanding applications while charging, this could contribute to overheating.
• Software or Driver Issues: In some cases, software or driver malfunctions can cause excessive CPU usage, resulting in overheating.
   
• Check Airflow: Ensure that the laptop has proper ventilation when in use, especially when charging. Avoid using it on soft surfaces like beds or couches.
• Clean the Vents: If you feel comfortable, open the laptop to clean any dust from the vents and fans. Otherwise, consider professional cleaning.
• Monitor Temperature: Use software to monitor the CPU and GPU temperatures. If they consistently run high, you may have a hardware issue that needs addressing.
• Update Drivers: Make sure all drivers and the BIOS are up to date, as updates can improve power management and cooling efficiency.

Refer to this document: HP Notebook - 15-db0031nr User manual 

I hope this helps. 

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. 

[A_Gayathri]

Hi @allure45,

I hope this message finds you well. I wanted to follow up on the technical issue that we discussed earlier and confirm that it has been successfully resolved.

If you encounter any further issues or have any additional questions, please do not hesitate to reach out to us. We are here to assist you and provide any necessary support.

I will be archiving this case for now; however, you can respond to the same thread to continue the conversation.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Take care and have a great day ahead!

Gaya1239 

HP Support