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‎09-03-2019 09:11 AM - last edited on ‎09-05-2019 09:31 AM by Retired

HP Recommended

Hi I have the same issue! But instead with the Wacom Ink pen. I haven't found any information about compatibility with my laptop and any pens. Any information about compatibility?

3 REPLIES 3

‎09-06-2019 12:03 PM

HP Recommended

@lenea06

 

To assist you better please provide me with the complete Notebook Model or the Product number

 

You can refer to this Link: hp.care/2bygf7l for help in locating the Product Number.

 

Thank you

 

 

KrazyToad
I Am An HP Employee

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‎09-06-2019 12:08 PM

HP Recommended

It's a HP Pavilion 15 - cd040wm

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‎09-07-2019 09:52 AM

HP Recommended

@lenea06

 

If your Notebook has Touch Feature and is not in the Compatibility List: https://support.hp.com/au-en/document/c05166879, then you can only use passive stylus. Passive styluses do not require batteries, do not have any configurable options, and do not use specific pen software.

 

Thank you

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
 

 

KrazyToad
I Am An HP Employee

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