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HP Recommended
HP Pavilion All-in-One - 27-d0013na
Microsoft Windows 10 (64-bit)

HP Analytics service keeps re-installing itself & consumes a lot of memory during use.

 

I want this OFF my computer for ever.

 

No, there isn't an uninstaller & stopping & disabling the 'service' is only temporary until HP sneaks it back on my computer again.

this is spyware plain & simple.

 

thanks for your help...

17 REPLIES 17
HP Recommended

Hi @reissM

 

Welcome to the HP Support Community. Thanks for bringing this to our notice.

 

I see that you are facing issues with your system. Do not worry, we are here to fix it.

 

May I know from when are you facing this issue?

Did you make any hardware or software-related changes to it?

May I know if you are referring to the HP TouchPoint Analytics service?

 

Keep me posted. 

Thanks.

 

NIRVANA_95
I am an HP Employee
HP Recommended

Hi, 

I am referring to the HP TouchPoint Analytics 'service ' & I've been battling with it since I bought my HP AIO computer over a year ago.

No hardware changes & other than disabling the service which works for a while until it's sneaked back onto my machine again.

thanks

HP Recommended

Thanks for your response.

 

Let's try these steps -

 

Step one: Uninstalling the HP Touchpoint Service-
1.) In Windows, search for and open Uninstall a program.
2.) From the list of programs, select HP Touchpoint Manager Client, and then click or tap Uninstall.
3.) In the HP Touchpoint Manager Setup window, click or tap Remove.

 

Step two: Removing your device from HP Touchpoint Service -
There are two options to remove your device from the HP Touchpoint Manager account. You can remove your device through the HP Touchpoint Manager Device Unenrollment Utility window during the unenrollment process, or the administrator can remove the device later from the HP Touchpoint Manager web portal.


From the HP Touchpoint Service Device Unenrollment Utility window -


In the HP Touchpoint Manager Device Unenrollment Utility window, type your Username and Password, and then click Unenroll. HP Touchpoint Manage removes your device automatically from the HP Touchpoint Manager account.

 

From the HP Touchpoint Service web portal - 

 

1.) From the HP Touchpoint Manager web portal, click or tap the Devices tab.
2.) Check the device that you wish to delete, and then click or tap Remove Selected Devices.

3.) Click or tap Remove to confirm the deletion. 

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 

NIRVANA_95
I am an HP Employee
HP Recommended

Hi,

Thanks for the reply.

there is no uninstaller for the HP Touchpoint Service on my system.

 

Where do I find the 'HP Touchpoint Manager Device Unenrollment Utility window ' or the 'HP Touchpoint Manager web portal' ?

 

thanks

 

 

HP Recommended

Press Windows Key+R and type services.msc in the Run box, and hit enter. Look for HP Touchpoint Analystics Client in the Services listing. If you see it, double-click on the service, set it's Startup type to disabled, and select Stop to end its current session.

If you don't see the service, bring up the Run box again and type appwiz.cpl to jump straight into the Control Panel's Programs and Feature section.

 

If you would like to thank us for our efforts to help you, go to the public post & give us a virtual high-five by clicking the "Thumbs Up" icon below, followed by clicking on the "Accept as solution" on my public post. 

 

Have a great day ahead! 

NIRVANA_95
I am an HP Employee
HP Recommended

Hi,

I've been stopping & disabling the service for the last couple of years, I've even changed permissions on the files it uses so I can rename them. It always finds its way back on to my system fully enabled in the services.

thanks for your help

HP Recommended

Thanks for your response.

 

I have sent you a private message with further instructions to get this issue sorted in order to access your private messages, click the private message icon on the upper right corner of your HP community profile, next to your profile Name or simply click on this link.

 

Thanks!

NIRVANA_95
I am an HP Employee
HP Recommended

This software become a service now, so can't be uninstall form software view.

I can't recognize why such a service is protected... spent 2 hours to disable it.

Anyway, they should sleep until user need them to fix problems, instead being problems. Obviously, HP's softwares stepped too much.

HP Recommended

What I did is just disabled the service, show in name "HP Analytics service", or "HpTouchpointAnalyticsService", (in code). If the system stop you, close every safety software( for safety reason, don't do anything other and open them after disable the service). Then this troublesome "service" could be remove or keep if you need it in future.

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