Persistent and annoying Support Assistant

[garyfritz]

I recently re-installed HP Support Assistant.  Ever since then, it keeps dunning me to add it to the Quick Access taskbar.  EVERY FREAKING TIME I boot up, it asks "Do you want to keep Quick Access in your taskbar?"  And every time I tell it no, and hit SAVE.  And the next time it asks me again.

I don't use Support Assistant very often.  If it's going to be annoying every time I power up, I'll just uninstall it.  Is there a less extreme way to make it shut up??

[Dragon-Fur]

@garyfritz 

Open HP Support Assistant

Open Settings

Open "More Settings"

Uncheck every box or at least those that "bug your trip" (bother you).

Next...

The Software and Drivers category in your website support has not included any updates for a while - the only exception is the BIOS (back in April of 2022).

Were it mine to do --

Switch OFF Software Updates Settings

At the least --

Personally, I would not allow HPSA to update the BIOS.

Next,

Remove the HPSA from the Task Bar - if you don't use it, you don't need to see it all the time.

The app will still be in Windows Start menu if you want to start it.

Example - HPSA - Settings >> Application Settings

HPSA_App_Settings_Auto-Updates_6

HP Device Home Page - References and Resources – Learn about your Device - Solve Problems

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Warranty Check, HP Drivers / Software and BIOS, How-to Videos, Bulletins/Notices, How-to Documents, Troubleshooting, Manuals > User Guide, Service and Maintenance Guide (Replacement Parts and Procedures), Product Information (Specifications), more

Open

HP Spectre x360 - 15t-ch000 CTO 

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[garyfritz]

Thanks DF, but ... I don't see a "More Settings" on the Settings page.  My HPSA doesn't look anything like your image.  If I remember right, the main HPSA installer didn't recognize my laptop for some reason, and it had me go install an older version, 8.8.34.31.  I checked for a newer version, and I got a "Server connectivity issue."

[Dragon-Fur]

@garyfritz 

Sure - your HPSA is the older Software type.

I suspect your hardware likes the older version.

Switch off the options in Settings.

Switching off the settings does not uninstall the software but it should help it settle down a bit.

I have an old example plate of HPSA software > Settings 

Example - HPSA Software - Version 8.x > Settings

HPSA_Settings_V8.8.X_1

What else?

If you really want the "Application" type of HPSA, you can try for it. 

The App install / and the app might work - just as likely will not work and just tangle up in knots.

Know that the "app" type of HPSA won't work much differently from the Software type.

There is no magic to pull updates from a system where there are none to be found.

A bit of background...

HPSA  Software Type

HP Support Assistant Software, when installed, is located in Programs and Features

and  includes

HP Support Solutions Framework (companion software to HPSA)

When installed, HP Support Solutions Framework is located in Programs and Features

OR

HPSA Application Type

HP Support Assistant Application, when installed from the Microsoft Store, is found in Settings > Apps > Apps and Features

 At this writing, the application is likely version 9.x or later.  

NOTE: The “latest version” of the application can change as new versions of the app are introduced.

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Uninstall HP Support Assistant Software 

FIRST

Uninstall the HP Support Assistant program

Control Panel > icon view > Programs and Features 

Select then Right-Click anywhere along the selected program > Uninstall the HP Support Assistant

Important:  When / If asked whether you want to save any presets / personal HPSA information, respond to have your personal data associated with the program removed along with the HPSA software.

NOTE:  If software will not uninstall, appears to be removed and then shows up again, or is otherwise not “going away” when you tell it to do so, try an Uninstaller program.

Microsoft:  Fix problems that block programs from being installed or removed

Next

 Uninstall HP Support Solutions Framework software from Control Panel > icon view Programs and Features

Search or scroll down and find HP Support Solutions Framework

Select then Right-Click anywhere along the selected program > Uninstall the software

NOTE: 

When installed as part of HP Support Assistant software, HP Support Solutions Framework is a subset of HPSA.   For this reason, HPSA must be uninstalled before the Solutions Framework can be removed.

Restart the computer and log in. 

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For those reading...

Uninstall HPSA Application >> Apps

Start

Uninstall the HP Support Assistant Application

Settings > Apps > Apps and Features 

Search or scroll down and find HP Support Assistant

 Select the unwanted program  > Uninstall the software

Next,

OPTIONAL

Open from Control Panel > icon view > Programs and Features

If found, Uninstall HP Support Solutions Framework software  

Next,

Restart the computer and log in.

NOTE 

  If removed as part of an earlier "uninstall" procedure , and if wanted again later,

   When / Where / If supported on the currently running OS version,

   HP Support Solutions Framework software can be reinstalled

   Open Product Home

   Open Category Software and Drivers

   Select to use “Auto-Detect” to find your system's drivers and software and to install HP Support Solutions

================================================================================

Final Check – Software / Application is Removed

After the software is uninstalled (and the computer is Restarted), check to ensure the software is actually “gone”.

Settings > Apps > Apps & features

OR

Control Panel > icon view > Programs and Features 

If the software / application is found > Click to select, then Uninstall 

Restart the computer and log in.

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Download, Save, Install the latest supported HP version of the HP Support Assistant

Website / Information / Video / White Paper / Download

HP Support Assistant

HP PCs - How to download, install, and use HP Support Assistant (Windows 11, 10)

Technical white paper - HP Support Assistant 9.0

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Thank you for participating in the HP Community.

Our Community is comprised of volunteers - people who own and use HP devices.

Click Helpful = Yes to say Thank You

Question / Concern Answered, Click "Accept as Solution"

[garyfritz]

Merci, mon ami.  I had all those settings already, except the two "pop-ups" options were checked.  I unchecked and I'll see if that changes anything.  I don't think most of the other options pertain to me, since those later versions don't like my hardware.

[Dragon-Fur · Accepted solution]

@garyfritz 

You are welcome.

True - the new "app" version doesn't like older hardware.

If the HPSA becomes too annoying - uninstall it and the Support Solutions Framework, too.

There is life without HPSA.

Smiling.

Thank you for participating in the HP Community.

Our Community is comprised of volunteers - people who own and use HP devices.

Click Helpful = Yes to say Thank You

Question / Concern Answered, Click "Accept as Solution"