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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -

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06-17-2023 06:54 AM
Hi:
You have to manually install this driver as follows...
This package contains the driver that enables the Validity Fingerprint Sensor in supported notebook models that are running a supported operating system. The fingerprint sensor scans fingerprints for use with biometric security applications.
https://ftp.hp.com/pub/softpaq/sp58501-59000/sp58900.exe
Run the above driver.
It will most likely not install the fingerprint sensor which is be listed in the device manager as an unknown device having the hardware ID of USB\VID_138A&PID_0018.
Go to the device manager, click on the unknown device with that ID needing the driver.
Click on the driver tab. Click on Update Driver.
Select the Browse my computer for drivers and browse to the driver folder that was created when you ran the file.
That folder will be located in C:\SWSetup\sp58900.
Make sure that the Include subfolders box is checked and the driver should install.
Then restart the PC.