Pleas help with drivers .

[Alexsw]

Hello , dear Hp Users . Situation is so - i buy in Germany hp laptop 17-ak022ng ,with freedos . Home i install on it windows 10 , all was work fine , hdmi go to connect to tv, but , time to open link on web suite takes about 5 mins , was terrible . After i install windows 8.1 many versions, last now : windows 8.1 with media centre . All functions fly, go fast, but , hdmi cant connect to tv , and some of functions (drivers) system cant see . I will try to attach photos with problem pics , sorry is in russian , but then i duble click on device in list is shows error ( code ) : 28 . Please, people who know somthing about , maybe same situations ;HELP, what version of windows better to install ,or , how to fix drivers problem . I have nothing against windows 10 , but with processor 1.5 Ghz is remembering time, with modem speed was so,then picture open time take 10 mins(slow).Please help, ,any advice will be great help.

Thank you very much . Best wishes , Alex .

[Paul_Tikkanen]

Hi:

Did you install the W8.1 chipset and graphics drivers from AMD?

Chipset:  1st driver on the list.  Install and restart the PC.

http://support.amd.com/en-us/download/chipset?os=Windows%208.1%20-%2064

Graphics:

1st driver on the list.

http://support.amd.com/en-us/download/apu?os=Windows%208.1%20-%2064

After you install those drivers, please post the hardware ID's for any remaining devices that need drivers.

Use this guide for how to find the hardware ID for a device...

https://www.howtogeek.com/193798/how-to-find-drivers-for-unknown-devices-in-the-device-manager/

[Alexsw]

Hello , Paul . 

Thank you very much for so quick answer . Install of this AMD , you recommended was loss all problems with drivers invisibillity . I attaching device manager picture with all options open . Is no errors or somthing wrong , on picture 3 ,is down ( mark with red ) seens TV , but steel no connection to tv on hdmi . Maybe is becouse i was install all possible drivers , before your advice and it is problem with all old drivers ? Maybe better reinstall windows clean and after direct installed this amd driver you recommend and see what happend? 

I very thankfull for so emergency lossning of this problem . 

Lets reinstall ?

Thank you one more time . 

Have a nice day . 

[Paul_Tikkanen]

You're very welcome.

Unfortunately, I don't know why the HDMI isn't working. 

All drivers are installed, including the graphics and AMD HDMI audio drivers.

The only driver that didn't install is the PSP 2.0 driver for some reason. 

I don't know if that is why you can't connect via HDMI, but see if the driver I zipped up and attached below, installs the PSP device.

To install the driver, download and unzip the file I attached to its folder.

Don't do anything with the files in the folder.

Go to the device manager and click on the AMD PSP 2.0 device needing the driver.

Click on the driver tab.  Click on Update Driver.

Select the Browse my computer for driver software option, and browse to the driver folder you unzipped.

Make sure the Include Subfolders box is checked, and the driver should install.

Then restart the PC.

By all respects, your PC should be functioning normally. 

You can try reinstalling Windows, now that you know where to find the right drivers.

You have a nice day too.