cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Need Windows 11 help?
    Check documents and videos on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents and videos on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
volante009
New member
1 0 0 0
Message 1 of 2
162
Flag Post

Plugged in external drive. Notebook does not recognise it.

HP Recommended
Microsoft Windows 10 (64-bit)

I have a brand new HP notebook. Plugged in aan external hard drive via usb port.

Notebook is not recognising the drive, or I cant find it.

1 REPLY 1
WAWood
Level 16
Level 16
34,852 24,531 3,145 7,830
Message 2 of 2
Flag Post
HP Recommended

@volante009 

To see if the PC "sees" the drive, do the following:

1) enter "create and format" (without the quotes) in the search area and select the option when it is offered

2) This will open the Disk Management window

3) scroll down through the drives displayed

4) If the PC "sees" the drive, there will be a row for it in the display.  If it is shown there and does not have a drive letter, you can use that window to assign a letter and once that is done, you will have access to the drive.

 

If there is no row for it, or if you can not assign a drive letter, you can't use this drive on this laptop.



I am a volunteer and I do not work for, nor represent, HP
Was this reply helpful? Yes No
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation