Possible Phishing Email

[CherylM88]

Today I received the following email reportedly from HP.  Now I did indeed recently purchase a HP Care Pack for my laptop, but the fact that they were asking for specific information about my computer, serial number, product number, etc made me very suspicious.  I have deleated my personal information included in the email for privacy reasons.

I did not respond or click on anything in the email....

Congratulations on your HP Care Pack purchase

Hello Cheryl,

Congratulations on your purchase of HP Care Pack Service.

We would like to inform you that we are aware that you have purchased a bundled unit with the care pack.  Since the serial number is not yet generated we would kindly request you to get back to us once  you receive the unit with the serial number of the HP product to have the care pack registered.

(The fields that are marked with a * are mandatory)

Owner Name: Cheryl M******

Full Physical Address: **********

Telephone Number: *** *** ****

E-mail: ca*********@yahoo.com

(Please provide us the Exact Serial Number & Product Number as a variation would lead to irregularities)

*Hardware Serial Number:

*Hardware Prod Number:

*Hardware Purchase Date:

*Care Pack Serial Number:

HP Direct Order Number: H372*******

Care Pack Product Description: HP *******

Care Pack Purchase Date: 11/28/2016

Our exclusive services will help keep all your HP products up and running, Should you experience a problem or concern with the covered service,

please call HP Care Pack toll free at 1(877) 232-8009 or visit us at support.hp.com

For Service description and Terms and conditions please visit http://www8.hp.com/us/en/support-drivers/total-care/terms-and-conditions.html

We assure you the best possible service.

Sincerely,

George

Care Pack Registration & Administration Team.

HP is committed to protecting your privacy. This is a one-time communication intended to provide you with valuable information concerning your HP relationship, product, or service.

For more information about the choices you have regarding communications from HP, please visit www.hp.com/go/privacy

You are receiving this e-Mail because you purchased an HP Care Pack through Home & Home Office.

[CherylG · Accepted solution]

Looks legitimate to me. You will only know the serial number/product number after the laptop is built and shipped to you. The Care Pack will be registered to your specific hardware id. If you feel better speaking to someone the number in the email-[edited]- is indeed the Care Pack line.

[CherylM88]

I chatted with online tech support through HP Support Assistance.  I allowed them remote access and they were able to examine the email.  They confirmed it was legitimate and even went ahead and send the information. for me.  Thanks for the info.  I just found it weird that they did not ask me the same information last year.  Anyways...who knows !