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HP Recommended
HP ProBook 4340s Notebook PC
Microsoft Windows 7 (64-bit)

This PC came with Cyberlink Powerdvd [v10.0.x I think]. After a crash I tried to reinstall Powerdvd downloaded from the HP website. This version [v.12.0.2.x] will not install. The error message is about missing one of the following versions be installed in order for the Update to run. I do not have the original version. Where can I download my original version of Powerdvd which was fine?  Alternatively how can I install the updated version without this, please?

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Hi:

 

See if this version works...

 

12.0.4.5913 Rev.A (31 Mar 2016)

 

This package provides the Cyberlink PowerDVD application in supported models that are running a supported operating system. 

 

ftp://ftp.hp.com/pub/softpaq/sp75501-76000/sp75514.exe

 

If the above version 12 doesn't work, and version 10 worked, then see if this works...

 

Version 10.0.8.5511

 

This package provides the CyberLink PowerDVD Software for the supported notebook models and operating systems. The CyberLink PowerDVD Software enables users to view Blu-ray discs (BD) and DVDs and supports a wide variety of video and audio formats.

 

File name: sp63425.exe

View solution in original post

3 REPLIES 3
HP Recommended

Hi:

 

See if this version works...

 

12.0.4.5913 Rev.A (31 Mar 2016)

 

This package provides the Cyberlink PowerDVD application in supported models that are running a supported operating system. 

 

ftp://ftp.hp.com/pub/softpaq/sp75501-76000/sp75514.exe

 

If the above version 12 doesn't work, and version 10 worked, then see if this works...

 

Version 10.0.8.5511

 

This package provides the CyberLink PowerDVD Software for the supported notebook models and operating systems. The CyberLink PowerDVD Software enables users to view Blu-ray discs (BD) and DVDs and supports a wide variety of video and audio formats.

 

File name: sp63425.exe

HP Recommended

Many many thanks.

 

Apart from a minor glitch over Microsoft C++ the Powerdvd 12 link worked perfectly.

 

I had tried the sp63425.exe solution previously without success.

 

I now have a working version again.

HP Recommended

You're very welcome.

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.