• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎12-04-2020 03:10 AM

HP Recommended
Product: HP Pavilion Gaming Laptop 15-dk0xxx
Operating System: Microsoft Windows 10 (64-bit)

Reinstalling the system leads to the loss of pre-installed software, and only a little software can be found after sale, but hp jump star and other software all disappear. Please help me pack the software pre-installed on HP Pavilion game laptop 15 for me to download. Thank you.

1 ACCEPTED SOLUTION

Accepted Solutions

‎12-04-2020 02:39 PM

HP Recommended

@LiZuyi 

If you're asking us to provide that software to you -- that's not how things are done here.

 

The software comes preloaded on the PC.  If you change the OS on your own, you delete that and there is no way to download it to reinstall it.

 

You have to do a factory reset from HP recovery media -- either by creating that yourself or by buying it from HP.



I am a volunteer and I do not work for, nor represent, HP

View solution in original post

Was this reply helpful? Yes No
1 REPLY 1

‎12-04-2020 02:39 PM

HP Recommended

@LiZuyi 

If you're asking us to provide that software to you -- that's not how things are done here.

 

The software comes preloaded on the PC.  If you change the OS on your own, you delete that and there is no way to download it to reinstall it.

 

You have to do a factory reset from HP recovery media -- either by creating that yourself or by buying it from HP.



I am a volunteer and I do not work for, nor represent, HP
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.