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Message 1 of 2
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Solved!

Pre-installed software to retrieve

HP Recommended
HP Pavilion Gaming Laptop 15-dk0xxx
Microsoft Windows 10 (64-bit)

Reinstalling the system leads to the loss of pre-installed software, and only a little software can be found after sale, but hp jump star and other software all disappear. Please help me pack the software pre-installed on HP Pavilion game laptop 15 for me to download. Thank you.

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Message 2 of 2
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HP Recommended

@LiZuyi 

If you're asking us to provide that software to you -- that's not how things are done here.

 

The software comes preloaded on the PC.  If you change the OS on your own, you delete that and there is no way to download it to reinstall it.

 

You have to do a factory reset from HP recovery media -- either by creating that yourself or by buying it from HP.

***If my post helped, click the White thumbs-up symbol to say thanks***

***Please mark Accept As Solution if my post solved your problem***

I am a volunteer and I do not work for, nor represent, HP
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