Precision Driver No longer working after update!!!!

[Merzedes]

Hi everyone,   My day was going fine until Microsoft urged me for the 10th time to restart my laptop so I finally did it. What did I get? A broken touchpad driver that no longer worked. I was using the Precision one from Synaptics and manually installed that driver but now I have to use the regular Synaptics from 10/9/2018 which sucks. Any way I can get the precision driver again? It was sooo niccee... thanks in advance!   P.S. I used this technique to get the Precision before but now it doesn't work... [edit]

[A4Apollo]

Hey there! @Merzedes, Thanks for stopping by the HP Support Community! We are here to help you.

I will try to help you out, not to worry. 

Before that, I have a question for you in order to assist you better. 

Have you tried checking with an external mouse? Does the issue persist?

So let's continue with the troubleshooting now.

Try updating the BIOS and touchpad drivers on the PC and check if it helps.

Update the BIOS using this link. Click Here

Update the touchpad drivers using this link. Click Here

Try the steps recommended below.

Control Panel -> Hardware & Sound -> Power Options -> Change Plan Settings (of current selected plan) -> Change Advanced Power Settings -> USB Selective Suspend Setting -> Disable (both)

Control Panel -> Hardware & Sound -> Power Options -> Change Plan Settings (of current selected plan) -> Change Advanced Power Settings -> PCI-Express -> Link State Power Management -> Disable (both)

If the issue still persists after trying out the steps try the steps recommended below.

In Windows, search for Command Prompt. In the search results, right-click Command Prompt and select Run as administrator. Then click Yes.
In Command Prompt, type sfc /scannow. Make sure to include the space between sfc and the /.
Press Enter and wait while System File Checker scans for corrupted files.
When scanning is complete, the results are displayed on the screen.
If the file checker found and replaced any corrupted files, restart the computer and check the performance.
If the file checker did not find any corrupted files or found corrupted files but could not replace them, go to the next step.
If System File Checker finds corrupted files but cannot replace them, use the Deployment Image Servicing and Management (DISM) tool. DISM checks the corrupted files; then downloads and replaces the files using Windows Update.
In Windows, open a web browser.
   NOTE:
You need to be connected to the Internet to use DISM.
In Windows, search for Command Prompt. In the search results, right-click Command Prompt and select Run as administrator. Then click Yes.
In Command Prompt, type dism.exe /Online /Cleanup-image /Restorehealth. Make sure to include the space before each / in the command line.
Press Enter and wait while DISM works. This might take several minutes.
If DISM finds corrupted files, it replaces them using Windows Update. If this occurs, after DISM is finished, restart your computer and see if the performance has improved.

Refer this article to further troubleshoot lock up or freezing issues with PC. Click Here

Refer this article to know more information about using the touchpad. Click Here

Also, try running a system diagnostics test on your PC and check if the hardware components on your PC are functioning correctly.

Refer this article to know more information about running system diagnostics on your PC. Click Here

I'll wait for your reply!

Hope this helps! Cheers! 🙂

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!