Print Screen key is not working - HP OMEN 15

[kerrychang]

Hello! I have a problem with my Print Screen key. Sometimes it is working, sometimes it is not. When I press it, the blue loading circle next to the cursor appears. I checked all of the upgrades and keybord settings. I tried pressing different combinations of keys. I have restarted some applications, but they weren't a problem.  There is an app (in polish it is "Wycinek i szkic") Clip and Sketch?  I thought it could be a problem and when I press any option - it doesn't work. The screenshots are not saved in OneDrive app, too. 

[WyreNut]

Hello, and Welcome to the HP Support Community!

In my experience with the button, when  pressed it takes a "screenshot", then holds it in memory (aka the clipboard).  It remains there until you retrieve it!    I like to use the old "Paint" program.  Open it, then click "Paste".  You can then edit the picture, save it, or print it.

HTH,

WyreNut

[kerrychang]

Thank you for your help! I would love to do that, but it seems that the screenshots are not even saved. I mean - when I press the prt sc key and the standard editing tool does not show up , I go to Paint and I cannot paste anything. Like nothing was there.  

I spotted that when I turn off and then turn the laptop on again the problem vanishes for like 2 screenshots and then it is the same - when I press the key, the editing tool does not show up and the blue loading circle next to the cursor remains. 

[WyreNut]

Check out this link from HP:   

https://www.hp.com/us-en/shop/tech-takes/how-to-print-screen-pc

It mentions using the windows key and prnt scrn together.

WyreNut