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‎10-31-2026 02:49 PM

HP Recommended
Product: HP Smart Tank Plus 651 Wireless All-in-One
Operating System: Microsoft Windows 11

My printer has quit saving scanned documents as a pdf file.  

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1 REPLY 1

‎11-02-2026 03:45 AM

HP Recommended

Hi @Sunny-Jojo 
 
Welcome to the HP Support Community!

Thanks for reaching out!

 

I understand that scanned documents are no longer being saved as PDF files. Kindly provide the exact printer model, your operating system, and the scanning application you are using.

Also try restarting the printer and computer, then scan again using the HP app and select PDF when saving the scan.

 HP's official instructions cover the scan and save process here: HP printers: Scan multiple pages into a single PDF file
 

 This behaviour can occur when the scanning application's output format or save settings have changed. Checking the PDF selection and refreshing the HP scanning software can help restore the normal workflow.

 

I hope this helps. 


 

I'm an HP Employee.


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