Printer won't print; message says software is missing.

[LEYA56]

Printer stopped printing

Message stated that software is missing

no recent software updates

wireless internet connection

[Sneha_01]

Hi @LEYA56,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

It sounds like your printer might be experiencing a software issue that's preventing it from printing. Here are a few steps you can try to resolve the problem:

Restart the Printer: Turn off the printer, wait for a minute, then turn it back on. This can sometimes resolve minor software glitches.

Check Printer Connection:

• Ensure the printer is properly connected to your wireless network.
• Confirm that your computer or other devices are also connected to the same network.

Reinstall Printer Software/Drivers:

• Go to the HP website on your computer. https://support.hp.com/us-en
• Find the support or downloads section.
• Download the latest drivers or software for your printer model.
• Install the downloaded software and follow the on-screen instructions.

Check for Updates:

• Although you mentioned there were no recent updates, it's good to double-check if there are any pending updates for your printer's software or for your computer's operating system that might affect printing functionality.

Printer’s Onboard Troubleshooting:

• Many printers have a troubleshooting or maintenance menu. You can access this directly from the printer's display and run diagnostics or find troubleshooting options.

Clear Print Queue:

• Sometimes a stuck print job can cause issues. Clearing your computer’s print queue might help:
  • On Windows, open 'Devices and Printers', right-click your printer, select 'See what's printing', and then choose to 'Cancel all documents'.
  • On macOS, open the 'Print Queue' from System Preferences > Printers & Scanners, select your printer, and click 'Open Print Queue...' to clear any stuck jobs.

I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571 

HP Support