• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎11-25-2022 05:39 AM

HP Recommended
Product: HP ProBook 450 G8
Operating System: Microsoft Windows 10 (64-bit)

Hello everybody

 

I have the following issue with 2 HP ProBooks 450 G8:

As soon as I plug in a Docking Station, every plugged in USB-Device from the Notebook and the Docking Station fails. Sometimes it can take up to 5mins until the USB-Devices disconnect. The Device Manager shows "Unknown USB-Device (port reset failed)" 

Each one of the two ProBooks have a different Docking Station. One is a HP USB-C Dock G5 while the other is a Terra Dockingstation 731 USB 3.0. (Note that one is USB-C and the other USB 3.0 so the problem cannot be a specific USB-C Port)

 

I have tried the following:

-Firmware Updates with HP Support Assistant

-Update Dockingstation

-Temporary deactivation antivirus

-Uninstalling the USB-Devices from Device Manager

-Test with another Notebook -> works

-Update from Windows 10 22H1 to 22H2

 

Anybody encountered a similar issue?

Thanks for your replies

Category:
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.