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‎10-09-2023 10:37 AM

HP Recommended

Cheers to HP Support! 1 week ago I had 145 gb free on my laptop and after installing 2 different programs the memory went to 60 gb free. I think something is wrong. Can it be fixed please?

Category:
1 ACCEPTED SOLUTION

Accepted Solutions

‎10-20-2023 03:29 AM

HP Recommended

Hi @Rei6,

 

Thanks for writing back, This might require one-on-one interaction to fix the issue via remote assistance.  

I've sent you a private message with further instructions. In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

Nal_NR-Moderator
I am an HP Employee

View solution in original post

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3 REPLIES 3

‎10-12-2023 07:58 AM

HP Recommended

Hi @Rei6,

 

Welcome to the HP Support Community. 

 

I'd like to help!

 

To be able to answer you effectively, we need some information.

 

May I have the exact product name and number? Refer to this document for steps to find the product details. Do not share any of your personal information such as serial, phone number, email ID, etc.

Nal_NR-Moderator
I am an HP Employee

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‎10-13-2023 11:59 AM

HP Recommended

Product name: HP Pavilion Laptop 15-eg2xxx

Product number: 6T9R3EA#ABU

Was this reply helpful? Yes No

‎10-20-2023 03:29 AM

HP Recommended

Hi @Rei6,

 

Thanks for writing back, This might require one-on-one interaction to fix the issue via remote assistance.  

I've sent you a private message with further instructions. In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

Nal_NR-Moderator
I am an HP Employee

Was this reply helpful? Yes No
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